- Teacher: Daisy BERTRAND
- Teacher: Anne marianne SECK
- Teacher: Corine CHAVAGNAT
- Teacher: Anne marianne SECK
Managing The Service Offer In The Hospitality Industry
1.The basics of Services Marketing
2.Service Encounter & Managing people
3.Customer Behaviour & Expectations
4.Service Quality
5.Service Failures & Service Recovery
6.Managing Demand and Capacity
- Teacher: Dominique ANTONINI