Management et commerce international
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Banque et affaires internationales (BAI)

[19-20]-M1 MCI - Management de l'innovation (R. Ibrahim)

[19-20]-M1 MCI Aix-Projet tutoré international (SECK AM)

[19-20]-intercultural management

[19-20]-international marketing and management

[19-20]-M1 - Marketing International pour le 2nd semestre de M1

[19-20]-Foreign direct investment

[19-20]-advertisement and communication

[19-20]-M1-MCI-Informatique Appliquée (C. GRELLOIS)

[19-20]-S1- Management de projets internationaux (SECK A. M.)

[18-19]-M- Management de l'offre des services d'accueil internationaux (D. Antonini

Managing The Service Offer  In The Hospitality Industry

1.The basics of Services Marketing
2.Service Encounter & Managing people
3.Customer Behaviour & Expectations
4.Service Quality
5.Service Failures & Service Recovery
6.Managing Demand and Capacity